Jaimy Szymanski Mobile

Poor Mobile Payment Experiences Force Customers to Convert Elsewhere (Or Not At All)

This post originally appeared on MobileFOMO.com.  Mobile commerce experience design is a tricky game for digital leaders. Customer expectations are extremely high in the desire for a seamless, efficient purchase process, and the moment that’s interrupted or stalled, they’re jumping ship for another channel (or, a competitor). In fact, a recent study by Harris Interactive … Continue reading Poor Mobile Payment Experiences Force Customers to Convert Elsewhere (Or Not At All)