Content Curation: Truths, Threats, Motivations and Opportunities

Curation is taking over the digital content scene. With related applications and platforms multiplying, the act of collecting and sharing content has become second nature for most of us.

Curation applications on iTunes.

Applications used for curation of content (often dubbed "productivity" apps) are quickly multiplying in the iTunes store.

Take a look at your Facebook timeline, Twitter stream and blog. How many of your last 20 posts were 100 percent original content? What percentage was repurposed from somewhere else online? How many Spotify lists have you created? And, what about all that pinning?

The Basis for Curation

The foundation underlying the act of curation isn’t new in the digital space. I liken it to the well-known breakdown of how people interact online: the vast majority of individuals are “lurkers,” as it’s the safest way to contribute to the content creation ecosystem. Curation is similar; it’s far less threatening to share than create. When multiple people have a hand in the artifact, responsibility for its impact is shared.

Adding to that foundation is the issue of data management. It’s only logical that, when faced with a large amount of content online, that individuals will turn to curation as a way to manage (ie. bookmark) and then later reference or share relevant content with their networks. As the amount of content published online continues to grow, as will curators multiply in response to a need for organization and theme identification (with the ultimate goal of utility).

Related, this leads into my initial reaction to the trend itself. On first blush, the idea of curation just feels lazy. It’s far less time-consuming and much quicker rewarding to curate rather than create. And, when talking data, it’s far simpler to look at all the content out there and curate, rather than analyze the gaps and create new, original content to fill them.

This brings up other unnerving questions as well:

  • With curation on the rise, what effect will this have on the creation of new, interesting, valuable and thought-provoking content online?
  • When (if at all) will curated content be accepted as unique content?
  • What happens when curators far outnumber creators? Will the amount of new content to be shared ever be so low that it affects public opinion, due to the same viewpoints being shared and re-shared?

You see where this is going: Curation gives way to a theoretical death to creativity, making way for the strengthening of the digital native’s ability to pass off laziness as content creation.

But, upon taking a closer look behind the why of curation, I was a bit persuaded as to its inherent (and, potential) value.

Motivations Behind Content Curation and Sharing

After pulling some data from Trendstream, I found the following to be quite interesting:

  • Motivations behind curation are positivePeople collect artifacts that they associate with positive experiences. You rarely find curation of negativity, or sharing of items that are associated with poor experiences. Related, the top motivators across all age groups for sharing content about products and services online are, in order of significance: to share a good experience, to help consumer pick out good product and to encourage company improvement. This is the warm glow around curation that I adore.
  • Millennials share content focused on “self.” Millennials’ (16-24yo) secondary motivator behind sharing content is focused on self. Specifically, “Like to share my opinion.” As generations get older, secondary motivation shifts to a bigger picture though, to helping consumers. Finally, the next generation’s (45-54yo) secondary motivation shifts again, to that of company improvement. This isn’t too surprising, especially as Millennials have garnered a reputation for being an entitled (and dare I say vain?) generation. Add to that the fact that many have grown up recognizing technology as a platform for both utility and self-expression or promotion.
  • Fostering expertise is among lowest motivations. ”To be an expert” is cited among the lowest motivations for all age groups, suggesting that when individuals share content they understand they’re not the “expert.”  Dare I say that this lends credence to the notion that there is still some respect given to original content? That, in order to be recognized as an “expert,” unique content and thoughts must be present. Still, I found this data point surprising. I predict that curated content will increasingly be more accepted as “original” content over time, as long as it contains some unique insight or alteration.

Where Curation Opportunities Lie

Curation is here to stay, so how can organizations take advantage of this trend within their content marketing initiatives?

Let’s jump back to an earlier thought posed: What will happen once curators significantly outpace creators, and the amount of original content to be shared is lessened to the point of near obsolescence?

Someone will have to fill the gap. And, that “someone” could easily be a company, brand, nonprofit or the like. Curation will prove to be a very positive trend for marketers who are looking to affect their audience via way of content marketing. If their key influencers are no longer creating content to the degree they once did, that makes way for branded (if even subtly) content to further shape opinion and markets. Alternatively, it’s quite possible that content curators will also begin to be recognized as influencers in their respective industries, and organizations will treat them as such.

Brands must take these changes into consideration when formulating their content strategy. What content is most easily shared, and where? How can an organization capitalize on the fact that content it creates will likely be curated to form something bigger or different? How should well-known curators be marketed to (or, is it more PR outreach)?

I’ll end with a few final thoughts as to the future of this space. I don’t have time to cover these today, but I expect three things on the horizon:

  • The amount of content curated will rise and fall in cycles, as shared content depends on original content creation to survive.
  • Organizations will weave curation into their content strategies, at the very least to ensure sharing of their content is as simple as possible for consumers.
  • Application development – both web-based and mobile – will continue to support the curation trend.

Next, stay tuned for a follow-up post where I discuss the connection between curation and the dynamic customer journey (DCJ) – one of Altimeter Group’s newly released research themes. You can check out the three themes on our website here.

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Fresh Research from Altimeter: A Guide to Digital Influence

Altimeter Group continues publishing Open Research this month with the latest from Principal Analyst Brian Solis – The Rise of Digital Influence: A “how-to” guide for businesses to spark desirable effects and outcomes through social media influence.

Digital Influence is one of the hottest trends in social media. I mean, most of us have a good idea of our Klout score, right? But, it goes far beyond such metrics as Klout, Kred, TwitterGrade and the like. The Rise of Digital Influence was written as a “how-to” guide for businesses in getting results through cultivating their online influence, as well as a guide for consumers and academics in understanding how influence is scored and how these scores affect online reputations.
Report highlights include:
  • Influence is largely misunderstood.
  • None of the vendor services evaluated in the report measure true influence. Today’s software algorithms track social capital and topical authority based on online activity.
  • The report helps companies understand how influence spreads, and includes case studies in which brands partnered with vendors to recruit connected consumers for digital influence campaigns.
  • The report evaluates 14 Influence vendors, organizing them by Reach, Resonance, and Relevance: the Three Pillars that make up the foundation for “digital influence” as defined in the report (see image below) – not every service is designed to provide a total solution for every business need.
  • The report includes an Influence Framework and an Influence Action Plan to help brands identify connected consumers and to define and measure strategic digital influence initiatives.

Figure 1. Framework: Pillars of Influence
You can read and download the report from SlideShare here.

And, check out other upcoming Altimeter Group Open Research on our website.

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New Altimeter Report: Enterprise Social Networks

Here at Altimeter Group, we’ve been working over the last six months to publish a slue of open research reports, and the latest comes from Charlene Li, supported by Jon Cifuentes and Alan WebberMaking the Case for Enterprise Social Networks was published last week — a look into how organizations can utilize social networking internally, across the enterprise. It’s the first of two reports that will be published this year that will look into the value offerings of social networks within vs. external to organizations.

A brief report summary is below. To check out the report in-full, visit our SlideShare page.

In 2011, the US hit a milestone — more than half of all adults visit social networking sites at least once a month. But when it comes to using social-networking technologies inside organizations, many business leaders are at a loss to understand what value can be created from Facebook-like status updates within the enterprise. Some organizations have deployed social-networking features with an initial enthusiastic reception, only to see these early efforts wither to just a few stalwart participants. The problem: Most companies approach enterprise social networks as a technology deployment and fail to understand that the new relationships created by enterprise social networks are the source for value creation. In this report, Altimeter looks at four ways enterprise social networks create value for organizations.

As enterprise social networking is a relatively new concept being experimented with, it’s no surprise that organizational maturity is still in its early stages for the majority:

Fig. 4 Most Organizations Are Still Early In Their Social Business Maturity

Additional images from the report can be found in a Flickr set here.

Next on docket for Altimeter is a report that delves into online social influence from analyst Brian Solis. Stay tuned!

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Fresh Research from Altimeter Group – Content: The New Marketing Equation

**Update: Content: The New Marketing Equation is LIVE! http://slidesha.re/TheContentEquation

If you’d like to embed the report, ping me – I’ll shoot the code your way. And, if you’re on Twitter, use the link above and the hash #ContentMarketing to spread the word about the report! …

The day is finally here!

This morning at 10 a.m. PST, Altimeter Group will launch its latest research report – Content: The New Marketing Equation, by Rebecca Lieb. This report is Rebecca’s first with Altimeter Group, as well as for Zak Kirchner and myself as researchers who have supported her throughout the report process.

I am extremely excited for the report to go live. It contains a world of insights for companies who are interested in content marketing. From those just beginning with their strategy, to advanced media moguls, the report’s maturity model, self-audit tool and content channel insights will prove useful for all audiences.

Here’s a sneak peek at the maturity model stages before the report goes live (this post will be updated with the SlideShare link when ready) …

Altimeter Group Content Marketing Maturity Model

Five stages of content marketing maturity:

  1. Stand -  Curiosity and consideration – Not yet practicing content marketing
  2. Stretch -  Advocacy & experimentation – Begin to build strategy and support to publish content
  3. Walk - Strategy & Processes - Solid organizational and strategic foundation, teams formed, metrics introduced
  4. Jog - “Culture of content” – Sustainable, meaningful, scalable content initiatives, broad training organizationally, top-down and bottom-up
  5. Run - Inspired and inspirational (and largely aspirational) – The company actually monetizes its content, which has a separate P&L
Stay tuned via this post or Twitter (@jaimy_marie) for the link the the live report at 10 a.m PST. I’ll also update this post with the embed code, as well as Flickr graphics set.
I’m extremely grateful to have contributed to this report. It was really an Altimeter Group team effort. Congrats on your first report, Rebecca! #GONG
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Pinterest Potential: User Collaboration

If you would have asked me, even a week ago, what I thought of Pinterest, I would’ve likely given this tongue-in-cheek answer:

“I’m not getting married anytime soon, so it’s not really for me.”

To some extent, I still think that, and I’m not alone. A recent stat released by Ignite Social Media confirms that 80 percent of Pinterest’s users are female. Does that mean they’re all wedding planners? No, of course not. But it’s still fun to joke about, considering I’ll likely marry my cat.

But, as I’ve further assessed the social network’s potential, I believe it goes beyond that of roses vs. gerberas, DJ vs. live band, veil vs. tiara. If this is where Pinterest currently stands – a visually oriented social network, aimed toward the stylings of Gen Y- to middle-aged women, where will it head? How can it grow? And, most importantly – how can it transition itself to be more widely accepted as a network of utility, rather than expression?

I believe Pinterest’s future lies in collaboration. Currently, users can “pin” items of interest to various-themed boards within their user profile. They can also “re-pin” someone else’s pinned content on their own board, further sharing it within the Pinterest community. But, users can not yet collaborate with each other on the same board. I think this is a huge element of missed potential for Pinterest – not only for its current user base, but in attracting a more B2B crowd that may use the site as a data collection system.

[Update: Multiple contributors are now allowed on the same board, but privacy settings do not exist that control who can view the board, limiting the success of its use in an internal capacity of an organization. Ideally, contributor and viewer settings (as well as over-arching private vs. public) would make for the most valuable tool in a B2B sense.]

This idea came to me during a conversation with an Altimeter Group colleague, Charlene Li. She explained that she uses Pinterest to keep track of infographics that she thinks could be useful to future research, or that she simply finds interesting. So, in effect, it is a new (or, supplementary) bookmarking system for her. That got me thinking — imagine how useful the site could be if multiple people could collaborate on the same board, using it as a ad-hoc bookmarking “database” of sorts, housing all images in a collaborative environment that could be accessed by specific individuals, based on privacy settings.

I picture it going down like this: I get assigned to work on a project with two co-workers. It’s a large research endeavor that will go on for a couple months. We’re all working on researching different facets of the topic, but all are interrelated. Rather than each of us store the information we read, the graphics we see, within our own heads or laptops, we “pin” items of relevance to a shared board on Pinterest. This not only mitigates duplication of work, but also gives a much more effective over-arching picture (pun completely intended) of where the research is headed, what common themes are emerging and what direction may be fruitful next.

Hopefully Pinterest will head this way in the future. Although it would require a more complex user interface and privacy controls, it definitely has the means to do so — especially with its built-in differentiation that it doesn’t rely on a timeline like Facebook and Tumblr do. In the end, it’d definitely be worth it … especially if the network wishes to grow its users beyond that of food spotters and brides-to-be*.

*Simba and I will be registered at Petco and Barneys.

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Refine your mobile strategy with help from Altimeter Group’s latest report

Altimeter Group’s mobile analyst Chris Silva, with support from Alan Webber and Jessica Groopman, launched his first report with the company today: “Make an App for That: Mobile Strategies for Retailers.” It covers the growing trend of using mobile devices to enhance the shopping experience and chronicles brands’ and retailers’ strategies to capture those shoppers.

Visit the Altimeter Group site to download the report in full.

It’s a fantastic read for organizations on all levels of the mobile spectrum:

Image

A few key findings of the report:

  • At the end of 2011, nearly 50 percent of mobile consumers had a smartphone. The number of these users is quickly growing, and shopping is a top activity for smartphone owners, with 77 percent of smartphone owners using their device in a store.
  • Retailers, to date, have had mixed success targeting these users. While many have achieved success with mobile, a maturity level Altimeter defines as “flying high” with their mobile strategy, many are in a middle ground of maturity, called “hitting turbulence” and many more are still not yet started and highly immature, or still “on the ground.”
  • This report outlines strategies for each of the three maturity levels of mobile retail strategies, and highlights successful traits of successful mobile efforts from brands like Best Buy, Starbucks and Zappos. The report also contains a maturity scoring tool for retailers to assess their current level of maturity and take discrete steps to improve their mobile fortunes by tuning their mobile strategy.

Chris is also hosting a Webinar on the report. You can sign up for that here. If you prefer to chat about the report on Twitter, use the hashtag #makeanappforthat to stay on top of the latest tweets.

I’d love to know what you think of the report. What were your move valuable takeaways? What additional research on mobile would you like to see Altimeter Group tackle in the future?

P.S. I’m also working on an upcoming Altimeter Group report on content marketing with our advertising and media analyst Rebecca Lieb that will be released in February — stay tuned for more information when we publish!

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The Future of Facebook Advertising: Context and … Influence?

Altimeter Group's Jaimy Szymanski and Zak Kirchner, really "liking" Facebook's sign.

Me and Zak, really "liking" Facebook's sign.

Yesterday, I had the privilege of visiting Facebook’s new headquarters in Menlo Park, Calif., with two Altimeter Group colleagues – Rebecca Lieb, advertising and media industry analyst, and Zak Kirchner, a fellow researcher. I found the briefing time with Facebook team members extremely valuable, most for the glimpse we were given into Facebook’s advertising future – a future that is rooted in contextual relationships and, I believe, eventually will place more weight on peer-network influence.

One of the Facebook employees we chatted with was Brandon McCormick, manager of global communications – monetization. One of the most interesting items of discussion was Facebook’s growing emphasis of providing highly valuable advertising content to its users, done so by ensuring that content is not only relevant, but also contextual.

What does that mean?

Content relevancy has been maintained by Facebook for awhile in its advertising. The ads you see when you log in are usually tailored to your interests, as that’s what advertisers are paying for. They can choose specific keywords, demographics and interests when deciding who to target within Facebook. What’s new here though is that real-time ad experimentation is also happening. So, if you post “I love pizza,” your ads will soon refresh to include those that relate to pizza or other food options. However, adding context is a new layer that Facebook has only most recently begun to dive into.

You may have seen a new type of ad pop up lately in Facebook – one that showcases the connection between a brand, product or service and your friends. Facebook now offers advertisers the opportunity to boost context of their ads by further amplifying their connection to your personal social network.

The question remains though … does it work? That wasn’t clear yesterday in our chat with Brandon, but I’m assuming that it has to increase click-through rate, based on the sheer purpose of social networks like Facebook – to connect you to the people and things that are important to you. If a brand, product or service is meaningful to your Facebook friend, it makes sense that it would have more pull with you than another brand page that has no connection to your network. But, Brandon didn’t share any specific data, so I can’t say for sure.

This conversation led to another between me and Zak – how does network and user influence play into the Facebook contextual advertising game, if at all?

Brandon’s response was that, no, Facebook doesn’t weight one user’s influence over another’s when considering whose endorsement to feature next to a brand’s page or social action. However, I’m not so sure that will be true in the future. It only makes sense that Facebook would take advantage of individuals who have a higher influence within their network when it comes to helping advertisers drive click-through rates.

If I consistently interact with a handful of friends on Facebook – more so than any other friends – that would serve to mean that I exert an increased amount of influence over them, and vis versa. (Yes, a social influence graph is more complicated than that, but that’s the gist for purposes of this post.) Wouldn’t Facebook want to use that influence data to even further heighten the context of its advertising to me?

I’m curious to see how Facebook continues to evolve its content advertising within the network. Real-time relevancy + influential social context will undoubtedly create ad experiences that are not only positive but, dare I say, welcomed.

What do you think? How have Facebook’s latest advertising evolutions impacted you, and do you believe further emphasis on network influencers would spark an increase in ad attention and action?

Welcome!

Welcome to JaimySzymanski.com. This will soon be the home to my new blog that will cover my thoughts and ramblings on the latest in tech, social media, mobile and more*. Stay tuned!

-jaimy

*Likely wine.

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